Sometimes, Tipalti transactions fail to complete as expected. These failures can occur for a variety of reasons.
All failed Tipalti transactions will be displayed on your Transaction page.
| Important Make sure to contact Tipalti Customer Support to help you diagnose and resolve the issue before retrying a failed transaction. Typically, the Payee Information you entered was incorrect, or the Payee did not fully complete their Tipalti Connection. |
Use the following steps to retry a failed transaction only after the issue that caused the failure is corrected.
Retry a failed transaction
- From the Royalties → Transactions screen, select the 3 dots at the end of the failed transaction row.
- Click Retry to resend the payment to the Payee.
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